The customer has paid capacity, but an operating or implementation dependency prevents use.
REVENUE / CONSUMPTION
Turn committed capacity
into actual use.
Find which workflow, integration or operating constraint prevents the customer from using what is available. Carry the approved change through to observed use over the agreed period.
A CONCRETE STARTING POINT
Provisioned capacity is not customer use.
Resolve the dependency and agree the usage window and acceptance threshold.
Observed use during the agreed period, followed by a later check.
Find the usage constraint
Combine product use, contracted capacity, support history and the customer’s intended workflow.
Enable the needed work
Coordinate the product, integration, delivery and customer steps required for the use case to function.
Check sustained consumption
Verify the relevant usage and commercial measures over the agreed period. Separate a temporary spike from a result that holds.
COMPANY-WIDE, NOT ACCOUNT BY ACCOUNT
The best route depends
on the rest of the business.
SupraOS considers the people, capacity and investment this outcome would use, the commitments already made and the consequences for other work.
How resources are allocatedONE COMPANY-WIDE PLANIllustrative allocation
Renewal
4 days
Expansion
5 days
New offering
3 days
Twelve delivery days. Three competing outcomes. One existing promise.
PUT SUPRAOS TO WORK
Bring the capacity your customer is not using.
Start with the account, its deadline and the evidence that would establish the result.